Solutions Center Blog
We'll update this blog with the steps we've taken to help you solve your consumer problems.
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A solution is on the way on NewsChannel5 at 6:10 for a local soldier who was having trouble getting the right flight. This will be great! -
James from North Ridgeville contacted the 5 On Your Side Solutions Center about robo calls coming to his home from a credit card company.
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Jan from Elyria called about a home security company she says made a wiring mistake that allowed crooks to get into her house.
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Beverly From Oakwood Village called about a contract with a home builder she believes is deceptive.
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Michael writes he's having problems with a credit card. He says he paid the balance but is still being told he owes money. -
Frank wrote in asking about energy adjustment charges and how electric companies come up with them.
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Shirley asked about how to deal with an issue regarding her landlord and her utility bills
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Elizabeth emailed and said she was having trouble paying her gas bill after HEAP said they could no longer help her.
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Marilyn wants CEI to visit her neighbor to explain why they have not had power for the last two weekends.
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Louise called about a defective Trenda bed and how she can get her money back.
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Brenda emailed in about never receiving her high school reunion photos a photographer took back in July 2008. ($500 value)
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A woman named Bernadine says she bought an expensive sofa from a local furniture place and the seams started to come loose in less than a year.
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Sherry & Ernie Harsany called asking about a window company that they had a contract with, it went out of business, and now the new company won't honor the warranty of the old company.
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Craig emailed the 5 On Your Side Solutions Center about problems with the VA. He's having trouble getting the information he needs via its hotline.
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Vickie from Cleveland contacted the 5 On Your Side Solutions Center via Facebook, she's having issue with banking fee she says were caused by another bank sending a late payment.
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Marianne is having problems with her cable company. She's now being sent two bills! One for her old account, and another on her new account. One bill to a customer please! We called the cable company and they're working on a solution.
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Ravon emailed the 5 On Your Side Solutions Center he wrote: "My son and his family rent a home. The last 6 months or so the faucets have been leaking with the tub almost a stream. The landlord sent someone 3 weeks ago but couldn't fix it. In the mean time the water bill has been nearly doubled and they can't pay." We'll call the water department. You can request a hearing in this case!
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Marie from Cleveland is concerned about autistic son losing his private apartment. We instructed her to contact the Autism Society of Ohio hoping they could provide some answers.
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Woman named Hope gave us a Facebook message about a local health and wellness center charging her for releasing her medical records.
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Terry is wondering if there's been any new information about problems with a GM car he has.
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Happy Monday everyone! Let's see what issues are coming into the 5 On Your Side Solutions Center1
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Just got a complaint from an avid RTA rider. He's wondering why RTA won't allow animals to ride on the bus. We'll get an answer for him!
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A call into the NewsChannel 5 Solutions Center hotline from a Cleveland man who believes he's been cheated out of winning ticket he purchased for the Kentucky Derby. He claims he has the evidence to prove it.
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Once again NewsChannel 5 will be hosting our annual Shredding Day Event.
This event will take place on Saturday May 10, 2014 from 8am – Noon
We’ve partnered with Fifth Third Bank and Shred It to help make this event happen.
1.) WILLOWICK
30160 LAKESHORE BLVD
WILLOWICK, OH 44095
2.) PLEASANT VALLEY
7414 BROADVIEW ROAD
PARMA, OH 44134
3.) NORTH OLMSTED
26187 LORAIN AVENUE
NORTH OLMSTED, OH 44070 -
Brian emailed the 5 On Your Side Solutions Center with a concern about a dryer he bought off of Craigslist.
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Maricia from Akron isn't happy with both her phone and cable company. She claims both continue to produce numerous billing inaccuracies.
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Cleveland woman paid early termination fee on het Verizon contract, after her son lost the cell phone. Now the independent equipment supllier want her to pay for the phone. Colud this be a scam? We're working on this case.
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Rick from Willoughby called the NewsChannel5 Solutions Center. he purchased two cars from a car rental company, now he's having problems getting the titles to the vehicles. We'll try to help.
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Alice in East Cleveland is having issues with a furniture company. She had some pieces paid-off in lay-away, but now the store is asking her to accept other items instead of what she ordered. This doesn't sound right!
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Tina from Cleveland called the NewsChannel 5 Solutions Center hotline about terrible potholes on Treadway Avenue. She needs to contact Cleveland's pothole hotline. 216-664-2510.
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Arita from Cleveland contacted NewsChannel 5 about issues she's having with the Social Security Administration. We'll contact her and get more information from her in an effort to help.